Shipping & Return Policies

Payments

Cove House Candle Co, LLC only accepts payments for products online through PayPal, the most secure check-out system available. Your information is protected by PayPal's SSL Encryption for the highest level of Internet Security.

Our sites SSL Certificate keep customers safe, data secure, and hackers at bay.



SHIPPING POLICY


Cove House Candle Co shipping options are based on weight and zip code and the price is reflected in the shopping cart.

If none selected, USPS Priority mail is our default shipping option.  

We also offer free local pickup, see option in shopping cart  

We recycle our shipping material when packaging our candles and accessories, including boxes, peanuts and other packing materials that we receive from our vendors and suppliers in order to help reduce our carbon footprint.



RETURN POLICY


Our Cove House Candle family  is committed 100% to our premium soy candles and melts.  Though it seldom happens, in the event you need to return one of our products, please do the following:

1) Email us at covehousecandleco@verizon.net within  7 days to be issued an RA#.  No returns will be accepted without an RA#

2) Unless candle was damaged in shipping, Return shipping to be paid by buyer


3) Sometimes the trip can be rough, please make sure your item being returned is packaged properly. Items cannot be returned if damaged in shipping. 


4) Refunds are not accepted due to improper candle burning and care. Please refer to our Soy Candle Safety & Tips page for additional information about soy candle care and burning our soy candles and melts.  


We carefully package all orders.  In the event your order has been damaged in transit, please contact us within 3 day of delivery at covehousecandleco@verizon.net  to receive an RA#  for items damaged and to expedite replacements, and for us to file claims with the carrier.  All defective merchandise must be returned including lids and packing material. Please include customer name and tracking number when contacting us,





TERMS & CONDITIONS   
Welcome to the Cove House Candle Co, LLC website (the "Site"). Cove House Candle Co, LLC provides the content and services available on the Site to you subject to the following terms and conditions. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions, including our Privacy Policy.

PRIVACY POLICY


SECURITY & PRIVACY

Cove House Candle Co, LLC does everything possible to ensure the privacy and security of your transactions with us. Your e-mail address, phone number, and other personal data will be treated with the highest standards of safety, security and confidentiality. Cove House Candle Co, LLC respects your privacy and will not sell or provide your personally information to third parties.

SECURE SHOPPING

  All orders placed on our Site are processed through PayPal’s secured payment gateway, the most secure check-out system available. Your information is protected by PayPal's SSL Encryption for the highest level of Internet Security. A SSL certificate is attached to our site for your protection. We do not store, receive or maintain any customer’s credit card information.


MAILING LIST

From time to time, Cove House Candle Co, LLC may wish to inform its past and present customers about updated product offerings or special promotions, by sending such information via e-mail. If you do not wish to receive any mail or e-mail from Cove House Candle Co, LLC regarding our product offerings or special promotions, please click the unsubscribe button in the email and follow the instructions.  Or email us at covehousecandleco@verizon.net, include your name and e-mail address, so that we remove the correct person from our mailing list.

INFORMATION ACCURACY

We attempt to be as accurate as possible when describing our products on the Site. However, to the extent permitted by applicable law, we do not warrant that the product descriptions or other content existing on the Site are absolutely accurate, complete, reliable, current and/or error-free. Product information, including pricing, is subject to change at any time. All prices displayed on the Site apply only to the products and services available on the Site and may not necessarily reflect the prices of such products or services, or similar items, available through retail stores, catalogs or otherwise.

INTELLECTUAL PROPERTY

All content available on the Site, including but not limited to text, graphics, logos, images, audio clips, data compilations and software, and the compilation thereof (collectively, the "Content") is the property of Cove House Candle Co, LLC, our affiliates, partners and/or licensors, and is protected by United States and international copyright laws.

The trademarks, logos, and service marks displayed on the Site (the "Trademarks") are the registered and unregistered marks of Cove House Candle Co,LLC, our affiliates, partners and/or licensors, in the United States and other countries, and are protected by United States and international trademark laws.

Except as set forth in the limited licenses, or as required under applicable law, neither the Content or Trademarks nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without the prior written consent of Cove House Candle Co, LLC



LIMITED LICENSES
Cove House Candle Co, LLC grants you a limited, revocable, and non-exclusive license to access and make personal use of the Site. This limited license does not include the right to: frame or utilize framing techniques to enclose the Site or any portion thereof; modify or download the Site or Content (except to view the Site); make any use of the Site or Content other than personal use; create any derivative work based upon either the Site or Content; collect account information for the benefit of yourself or another party; use any meta tags or any other "hidden text" utilizing our name or the Trademarks or to otherwise use the Trademarks; linking to this web site, or any page or portion thereof, without the prior written consent of Cove House Candle Co, LLC is expressly prohibited.


Any unauthorized use by you of the Site terminates the limited licenses without prejudice to any other remedy provided by applicable law or these Terms and Conditions.

ELECTRONIC COMMUNICATION
When you visit our Site or send e-mails to us, you are communicating with us electronically. By doing so, you are consenting to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.



THIRD-PARTY LINKS
Cove House Candle Cove, LLC may contain links to third party websites whose privacy policies are different than ours. We are not responsible for the content of any websites linked to or from the Site. Links appearing on the Site are for your convenience and are not to be considered endorsements by us. We are in no way responsible for examining or evaluating linked web pages, and we do not warrant the offerings of websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. It is important to read the terms and conditions and privacy policies of a linked website before disclosing your personal informion.


REPRESENTATION, WARRANTIES, and LIMATION OF LIABILITY
THIS WEB SITE AND THE MATERIALS, CONTENT AND PRODUCTS PROVIDED HEREIN ARE "AS IS." EXCEPT AS EXPRESSLY STATED HEREIN, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BY USING AND PURCHASING PRODUCTS FROM THIS SITE, YOU AGREE THAT IN NO EVENT SHALL Cove House Candle Cove, LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.


APPLICABLE LAW
You agree to comply with all applicable laws, statutes, ordinances, and regulations regarding your use of our Site and your purchase of products or services through our Site. We may, in our sole discretion, report actual or perceived violations of law to law enforcement or appropriate authorities. If we become aware of any potential or suspected violation of these Terms & Conditions or of our Privacy Policy we may (but are not obligated to) conduct an investigation to determine the nature and extent of the suspected violation and the appropriate enforcement action, during which investigation we may suspend services to any customer being investigated and/or remove any material from our servers. You agree to cooperate fully with any such investigation. You acknowledge that violations of the Terms & Conditions or the Privacy Policy could be subject to criminal or civil penalties. The Terms & Conditions and the relationship between you and Cove House Candle Co, LLC shall be governed by the laws of the State of Maryland without regard to its conflict of law provisions.


GENERAL
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.










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